Frequently asked questions

The canvas

How does it work?

You choose a size and upload a photo of your pet on the product page. We print it on canvas and ship it to you or to the person you are giving it to.

Which sizes are there?

30 × 40 cm (€34.90) and 40 × 60 cm (€46.90).

Does it come with a frame?

No. The canvas is delivered without a frame. Frames, names and example photos in our pictures are for illustration only.

Can I order more than one?

Yes. You can add a second canvas in the bag for €29.90, for another pet or as a second gift. For the second canvas, email us its photo with your order number after you order.

Can I order for someone else?

Yes. Enter their address at checkout and ship it straight to them. You only need a photo of their pet.

Which photo?

• Sharp and well lit. Daylight by a window works well. Avoid strong flash and blur.
• The whole face visible, eyes and nose in focus, the pet filling most of the picture.
• The original file from your phone or camera, not a screenshot or a photo saved from social media.
• One pet per photo gives the cleanest result.

If we think your photo is too small, blurry or too dark for a good print, we write to you before we print.

How do I send the photo?

Upload it in the field above the button on the product page. No photo at hand? Order first and email it to support@marelo.shop with your order number. We start printing once we have it.

Do I need the rights to the photo?

Yes. By ordering you confirm that you own the photo or have the right to use it.

Order and shipping

Where do you ship?

To the Netherlands and Poland, tracked. Shipping is free for orders of €45 or more, so the 40 × 60 cm canvas ships free. The 30 × 40 cm canvas costs €4.90 to ship.

How long does delivery take?

Printing and dispatch take 1 to 3 business days, then delivery takes an estimated 8 to 15 business days. You get an email with a tracking number. More in Shipping.

Will it arrive before Christmas?

For orders placed by 1 December we aim to deliver before Christmas. This is an estimate, not a guarantee.

How can I pay?

Through the secure Shopify checkout with Shopify Payments (cards, Apple Pay, Google Pay) or PayPal. Customers in the Netherlands can also pay with iDEAL and in Poland with BLIK.

Returns and problems

Can I return the canvas if I change my mind?

Every canvas is made to order from your photo, so the statutory 14-day right of withdrawal does not apply (Directive 2011/83/EU, Article 16(c)). You can cancel free of charge until we have sent your order to print. Write to us at support@marelo.shop straight away.

What if it arrives damaged or the print is faulty?

Write to us at support@marelo.shop with your order number and photos of the canvas and the packaging. We send a new canvas or refund you. More in Returns and refunds.

How do I reach you?

By email at support@marelo.shop or through the contact form.