Shipping

Where we ship

We ship to the Netherlands and Poland by tracked shipping. Shipping is free for orders of €45 or more, so the 40 × 60 cm canvas (€46.90) ships free, and so does any order with a second canvas. For the 30 × 40 cm canvas on its own (€34.90) shipping costs €4.90.

Delivery time

Your canvas is printed to order. Printing and dispatch take 1 to 3 business days. Estimated delivery time after dispatch: 8 to 15 business days. These are estimates, not guarantees. Delays can happen, for example during holidays or because of the carrier.

Christmas: we aim to deliver before Christmas for orders placed by 1 December. This is an estimate based on the usual delivery time, not a guarantee. Photos that need a question from us can take longer.

Tracking

Once your parcel is on its way, we send you an email with a tracking number and a tracking link. You can also follow your order on the tracking page.

Taxes and duties

Any taxes or duties that apply to your order are shown at checkout before you pay, so there are no surprise charges at the door.

Problems with delivery

If your parcel is delayed, damaged or does not arrive, write to us at support@marelo.shop with your order number. We will look into it and find a solution with you.

Wrong address

Please check your address at checkout. If you notice a mistake, write to us at support@marelo.shop as soon as possible. We cannot change the address once the parcel has been handed to the carrier.

Shipping protection

Shipping protection is an optional add-on at checkout. It is never added automatically, and you choose whether to buy it. It is not insurance sold by a third party, it is our own promise: if your order is lost, stolen or arrives damaged in transit, we send you a new item or refund you, at your choice where stock allows.

How to report a problem: email support@marelo.shop within 14 days of the estimated delivery date and include your order number. For damage, please add a photo of the item and the packaging.

Not covered: damage after delivery, wrong addresses entered by the customer, and normal wear and tear. Your statutory right of withdrawal and your other legal rights are not affected, see Returns and refunds.

Refund of the fee: if you withdraw from the contract for the whole order within 14 days, the shipping protection fee is refunded together with the order. It is also refunded if the order is cancelled before it ships.

Last updated: 12 November 2026.