Terms of service

1. Scope

These terms apply to all orders placed in the Marelo online store (marelo.shop) by consumers. The seller is Timur Cimerman, sole trader, 29. augusta 5682/36A, 058 01 Poprad, Slovakia, Company ID 56643454, not registered for VAT. See the Legal notice.

2. Contract

The products shown in the store are an invitation to order. By completing the checkout you make an offer to buy. The contract is concluded when we confirm your order by email or dispatch the goods.

3. Prices and payment

All prices are in euros. Shipping to the Netherlands and Poland is free for orders of €45 or more, otherwise €4.90. Payment is made at checkout with Shopify Payments (cards, Apple Pay, Google Pay) or PayPal, and with iDEAL for customers in the Netherlands and BLIK for customers in Poland.

4. Delivery

We deliver to the Netherlands and Poland. Our canvas prints are made to order. Printing and dispatch take 1 to 3 business days and the estimated delivery time is 8 to 15 business days after dispatch. Delivery times are estimates, not guarantees. See Shipping.

5. Right of withdrawal and returns

Our canvas prints are made to order from the photo you send us. The statutory 14-day right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised (Directive 2011/83/EU, Article 16(c)). See Right of withdrawal. Until we have sent your order to print you can cancel it free of charge. Damaged goods, wrong goods and print faults are always solved, see Returns and refunds.

6. Product information

Your photo: you confirm that you own the photo or have the right to use it, and that it does not infringe the rights of third parties. The print can only be as sharp as the photo you send. Colours on screen and on the printed canvas can differ slightly. If we notice a problem with your photo before printing, we write to you first. If you do not upload a photo with your order, send it by email to support@marelo.shop with your order number; we start printing when we have received it.

7. Legal guarantee for defects

The statutory warranty rights for defective goods apply, in accordance with EU consumer law and the law of your country of residence. Contact us at support@marelo.shop.

8. Liability

Nothing in these terms limits liability that cannot be limited by law, including liability for injury or for intent and gross negligence.

9. Data protection

See our Privacy policy.

10. Applicable law and disputes

The law of the Slovak Republic applies. Mandatory consumer protection rules of your country of residence stay unaffected. For complaints you can contact the Slovak Trade Inspection (Slovenská obchodná inšpekcia, soi.sk) or the consumer authority of your own country. The EU Online Dispute Resolution platform has been discontinued. You can always contact us first at support@marelo.shop.

Last updated: 12 November 2026.